Cigna Europe Insurance Company SA: Ombudsman complaint record
11 published Financial Ombudsman decisions. 23% of them went the complainant's way.
At a glance
| Decisions published | 11 |
|---|---|
| Upheld | 2 |
| Partially upheld | 1 |
| Not upheld | 8 |
| Uphold rate | 23% |
| Last 30 days | 1 |
| Last 12 months | 3 |
| First decision | 2015-11-30T00:00:00+00:00 |
| Most recent | 2026-06-03T00:00:00+00:00 |
Most common claim types
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Travel / life insurance claim disputes | 5 | 0 | 1 | 4 | 10% |
| 2 | Home insurance claim disputes | 3 | 1 | 0 | 2 | 33% |
| 3 | Other regulated complaint | 1 | 1 | 0 | 0 | 100% |
| 4 | Service failures generally | 1 | 0 | 0 | 1 | 0% |
Products complained about
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Other regulated product | 7 | 0 | 0 | 7 | 0% |
| 2 | Travel insurance | 4 | 2 | 1 | 1 | 62% |
Recent decisions
| Reference | Date | Firm | Product | Outcome |
|---|---|---|---|---|
| DRN-6257056 | 2026-06-03T00:00:00+00:00 | Cigna Europe Insurance Company SA | private medical insurance | Not upheld |
| DRN-5848719 | 2025-12-17T00:00:00+00:00 | Cigna Europe Insurance Company SA | private medical insurance | Not upheld |
| DRN-5939564 | 2025-11-10T00:00:00+00:00 | Cigna Europe Insurance Company SA | insurance — global health insurance | Not upheld |
| DRN-4012028 | 2023-03-22T00:00:00+00:00 | Cigna Europe Insurance Company SA | private medical insurance | Not upheld |
| DRN-8482986 | 2019-06-07T00:00:00+00:00 | Cigna Europe Insurance Company SA | personal accident insurance | Not upheld |
| DRN-8275084 | 2018-01-15T00:00:00+00:00 | Cigna Europe Insurance Company SA | travel insurance | Upheld |
| DRN-2705610 | 2017-11-17T00:00:00+00:00 | Cigna Europe Insurance Company SA | insurance | Not upheld |
| DRN-2151058 | 2016-11-11T00:00:00+00:00 | Cigna Europe Insurance Company SA | private medical insurance | Not upheld |