Charterhouse Claims Limited: Ombudsman complaint record
8 published Financial Ombudsman decisions. 12% of them went the complainant's way.
At a glance
| Decisions published | 8 |
|---|---|
| Upheld | 1 |
| Partially upheld | 0 |
| Not upheld | 7 |
| Uphold rate | 12% |
| Last 30 days | 1 |
| Last 12 months | 1 |
| First decision | 2021-03-02T00:00:00+00:00 |
| Most recent | 2026-06-18T00:00:00+00:00 |
Most common claim types
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Account administration errors | 2 | 1 | 0 | 1 | 50% |
| 2 | Other regulated complaint | 2 | 0 | 0 | 2 | 0% |
| 3 | Complaints handling failures | 1 | 0 | 0 | 1 | 0% |
| 4 | Debt collection practices | 1 | 0 | 0 | 1 | 0% |
| 5 | General financial advice | 1 | 0 | 0 | 1 | 0% |
| 6 | Unknown / needs review | 1 | 0 | 0 | 1 | 0% |
Products complained about
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Other regulated product | 5 | 1 | 0 | 4 | 20% |
| 2 | Payday / short-term credit | 2 | 0 | 0 | 2 | 0% |
| 3 | Personal loan | 1 | 0 | 0 | 1 | 0% |
Recent decisions
| Reference | Date | Firm | Product | Outcome |
|---|---|---|---|---|
| DRN-6176970 | 2026-06-18T00:00:00+00:00 | Charterhouse Claims Limited | debt repayment plan | Not upheld |
| DRN-5020033 | 2024-11-27T00:00:00+00:00 | Charterhouse Claims Limited | claims management service | Not upheld |
| DRN-4998890 | 2024-10-22T00:00:00+00:00 | Charterhouse Claims Limited | claims management service | Not upheld |
| DRN-4966911 | 2024-09-03T00:00:00+00:00 | Charterhouse Claims Limited | claims management services | Not upheld |
| DRN-4398786 | 2023-11-21T00:00:00+00:00 | Charterhouse Claims Limited | claims management service (pay day loan mis-selling claims) | Not upheld |
| DRN-3748553 | 2022-12-16T00:00:00+00:00 | Charterhouse Claims Limited | loan | Not upheld |
| DRN-3573526 | 2022-07-28T00:00:00+00:00 | Charterhouse Claims Limited | claims management services | Upheld |
| DRN-2562582 | 2021-03-02T00:00:00+00:00 | Charterhouse Claims Limited | claims management service (payday loan mis-selling claim) | Not upheld |