Carnegie Consumer Finance Limited: Ombudsman complaint record
32 published Financial Ombudsman decisions. 3% of them went the complainant's way.
At a glance
| Decisions published | 32 |
|---|---|
| Upheld | 0 |
| Partially upheld | 2 |
| Not upheld | 30 |
| Uphold rate | 3% |
| Last 30 days | 1 |
| Last 12 months | 2 |
| First decision | 2017-02-28T00:00:00+00:00 |
| Most recent | 2026-06-11T00:00:00+00:00 |
Most common claim types
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Goods and services under S75 | 15 | 0 | 1 | 14 | 3% |
| 2 | Irresponsible lending | 7 | 0 | 1 | 6 | 7% |
| 3 | Other regulated complaint | 6 | 0 | 0 | 6 | 0% |
| 4 | Service failures generally | 2 | 0 | 0 | 2 | 0% |
| 5 | Card / payment disputes | 1 | 0 | 0 | 1 | 0% |
Products complained about
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Personal loan | 30 | 0 | 2 | 28 | 3% |
| 2 | Other regulated product | 2 | 0 | 0 | 2 | 0% |
Recent decisions
| Reference | Date | Firm | Product | Outcome |
|---|---|---|---|---|
| DRN-6421510 | 2026-06-11T00:00:00+00:00 | Carnegie Consumer Finance Limited | fixed sum loan | Not upheld |
| DRN-5995568 | 2026-01-21T00:00:00+00:00 | Carnegie Consumer Finance Limited | fixed sum loan | Not upheld |
| DRN-4310964 | 2023-10-20T00:00:00+00:00 | Carnegie Consumer Finance Limited | fixed sum loan | Not upheld |
| DRN-3893622 | 2023-03-13T00:00:00+00:00 | Carnegie Consumer Finance Limited | fixed sum loan | Not upheld |
| DRN-3889329 | 2023-02-22T00:00:00+00:00 | Carnegie Consumer Finance Limited | point of sale loan | Not upheld |
| DRN-3830247 | 2023-02-06T00:00:00+00:00 | Carnegie Consumer Finance Limited | fixed sum loan | Partially upheld |
| DRN-3762019 | 2022-11-23T00:00:00+00:00 | Carnegie Consumer Finance Limited | loan | Not upheld |
| DRN-3098931 | 2021-12-21T00:00:00+00:00 | Carnegie Consumer Finance Limited | loan | Not upheld |