Carmoola Limited: Ombudsman complaint record
17 published Financial Ombudsman decisions. 41% of them went the complainant's way.
At a glance
| Decisions published | 17 |
|---|---|
| Upheld | 7 |
| Partially upheld | 0 |
| Not upheld | 10 |
| Uphold rate | 41% |
| Last 30 days | 2 |
| Last 12 months | 15 |
| First decision | 2025-04-28T00:00:00+00:00 |
| Most recent | 2026-06-09T00:00:00+00:00 |
Most common claim types
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Goods and services under S75 | 11 | 6 | 0 | 5 | 55% |
| 2 | Irresponsible lending | 1 | 0 | 0 | 1 | 0% |
| 3 | Mortgage administration / arrears handling | 1 | 0 | 0 | 1 | 0% |
| 4 | PCP / HP mis-selling | 1 | 0 | 0 | 1 | 0% |
Products complained about
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Motor finance (PCP / HP) | 15 | 7 | 0 | 8 | 47% |
Recent decisions
| Reference | Date | Firm | Product | Outcome |
|---|---|---|---|---|
| DRN-6287789 | 2026-06-09T00:00:00+00:00 | Carmoola Limited | hire purchase agreement | Upheld |
| DRN-6372060 | 2026-06-01T00:00:00+00:00 | Carmoola Limited | hire purchase agreement | Not upheld |
| DRN-6325263 | 2026-05-14T00:00:00+00:00 | Carmoola Limited | hire purchase agreement | Not upheld |
| DRN-6228212 | 2026-03-26T00:00:00+00:00 | Carmoola Limited | hire purchase agreement | Not upheld |
| DRN-6127311 | 2026-03-13T00:00:00+00:00 | Carmoola Limited | hire-purchase agreement | Not upheld |
| DRN-5906336 | 2026-03-10T00:00:00+00:00 | Carmoola Limited | hire purchase agreement | Not upheld |
| DRN-6057457 | 2026-01-30T00:00:00+00:00 | Carmoola Limited | hire purchase agreement | Upheld |
| DRN-5930723 | 2026-01-27T00:00:00+00:00 | Carmoola Limited | hire purchase agreement | Not upheld |