Capital Com (UK) Limited: Ombudsman complaint record
13 published Financial Ombudsman decisions. 15% of them went the complainant's way.
At a glance
| Decisions published | 13 |
|---|---|
| Upheld | 1 |
| Partially upheld | 2 |
| Not upheld | 10 |
| Uphold rate | 15% |
| Last 30 days | 1 |
| Last 12 months | 3 |
| First decision | 2022-08-24T00:00:00+00:00 |
| Most recent | 2026-06-25T00:00:00+00:00 |
Most common claim types
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Investment mis-selling | 6 | 1 | 1 | 4 | 25% |
| 2 | Other regulated complaint | 3 | 0 | 0 | 3 | 0% |
| 3 | Account closure without notice | 2 | 0 | 0 | 2 | 0% |
| 4 | Service failures generally | 2 | 0 | 1 | 1 | 25% |
Products complained about
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Investment | 13 | 1 | 2 | 10 | 15% |
Recent decisions
| Reference | Date | Firm | Product | Outcome |
|---|---|---|---|---|
| DRN-6414846 | 2026-06-25T00:00:00+00:00 | Capital Com (UK) Limited | trading account / derivatives | Not upheld |
| DRN-6207714 | 2026-03-26T00:00:00+00:00 | Capital Com (UK) Limited | CFD trading account (Contracts for Difference) | Not upheld |
| DRN-5958654 | 2026-03-20T00:00:00+00:00 | Capital Com (UK) Limited | Contracts for Difference (CFDs) | Not upheld |
| DRN-5133934 | 2025-03-27T00:00:00+00:00 | Capital Com (UK) Limited | spread betting | Not upheld |
| DRN-4952673 | 2025-03-21T00:00:00+00:00 | Capital Com (UK) Limited | CFD trading account | Not upheld |
| DRN-4845587 | 2024-06-14T00:00:00+00:00 | Capital Com (UK) Limited | contract for differences (CFD) | Not upheld |
| DRN-4819214 | 2024-05-28T00:00:00+00:00 | Capital Com (UK) Limited | contract for differences (CFD) | Partially upheld |
| DRN-4667059 | 2024-03-07T00:00:00+00:00 | Capital Com (UK) Limited | CFD trading account and spread-betting | Upheld |