Brown Shipley & Co Limited: Ombudsman complaint record
28 published Financial Ombudsman decisions. 34% of them went the complainant's way.
At a glance
| Decisions published | 28 |
|---|---|
| Upheld | 7 |
| Partially upheld | 5 |
| Not upheld | 16 |
| Uphold rate | 34% |
| Last 30 days | 1 |
| Last 12 months | 5 |
| First decision | 2014-05-06T00:00:00+00:00 |
| Most recent | 2026-06-12T00:00:00+00:00 |
Most common claim types
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Investment mis-selling | 11 | 2 | 1 | 8 | 23% |
| 2 | Pension transfer advice | 4 | 1 | 1 | 2 | 38% |
| 3 | Travel / life insurance claim disputes | 3 | 0 | 0 | 3 | 0% |
| 4 | General financial advice | 3 | 1 | 1 | 1 | 50% |
| 5 | Service failures generally | 2 | 2 | 0 | 0 | 100% |
| 6 | ISA / savings administration | 1 | 0 | 1 | 0 | 50% |
| 7 | Fraud reimbursement (APP scams) | 1 | 0 | 0 | 1 | 0% |
| 8 | Account administration errors | 1 | 0 | 0 | 1 | 0% |
| 9 | Other regulated complaint | 1 | 0 | 1 | 0 | 50% |
Products complained about
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Investment | 19 | 6 | 3 | 10 | 40% |
| 2 | Pension | 5 | 1 | 1 | 3 | 30% |
| 3 | Life / income protection | 2 | 0 | 0 | 2 | 0% |
| 4 | Mortgage | 1 | 0 | 1 | 0 | 50% |
| 5 | Personal loan | 1 | 0 | 0 | 1 | 0% |
Recent decisions
| Reference | Date | Firm | Product | Outcome |
|---|---|---|---|---|
| DRN-6427108 | 2026-06-12T00:00:00+00:00 | Brown Shipley & Co Limited | discretionary fund management (investment portfolio) | Upheld |
| DRN-6196514 | 2026-03-04T00:00:00+00:00 | BROWN SHIPLEY & CO. LIMITED | investments (ISA, SIPP, GIA) | Upheld |
| DRN-6117427 | 2026-02-23T00:00:00+00:00 | Brown Shipley & Co Limited | investments (ISA, SIPP, GIA) | Upheld |
| DRN-5866563 | 2025-11-28T00:00:00+00:00 | Brown Shipley & Co Limited | investment account | Not upheld |
| DRN-5907095 | 2025-10-29T00:00:00+00:00 | Brown Shipley & Co Limited | investment portfolio / discretionary fund management | Not upheld |
| DRN-5159821 | 2024-12-11T00:00:00+00:00 | Brown Shipley & Co Limited | investment management and lifetime mortgage | Partially upheld |
| DRN-4601678 | 2024-11-28T00:00:00+00:00 | Brown Shipley & Co Limited | investment portfolio management | Not upheld |
| DRN-4731367 | 2024-06-27T00:00:00+00:00 | Brown Shipley & Co Limited | investment account | Partially upheld |