BROWN & BROWN INSURANCE BROKERS (UK) LIMITED: Ombudsman complaint record
4 published Financial Ombudsman decisions. 25% of them went the complainant's way.
At a glance
| Decisions published | 4 |
|---|---|
| Upheld | 1 |
| Partially upheld | 0 |
| Not upheld | 3 |
| Uphold rate | 25% |
| Last 30 days | 0 |
| Last 12 months | 3 |
| First decision | 2024-12-19T00:00:00+00:00 |
| Most recent | 2026-05-06T00:00:00+00:00 |
Most common claim types
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Other regulated complaint | 1 | 0 | 0 | 1 | 0% |
| 2 | PPI mis-selling | 1 | 1 | 0 | 0 | 100% |
| 3 | Service failures generally | 1 | 0 | 0 | 1 | 0% |
Products complained about
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Other regulated product | 3 | 0 | 0 | 3 | 0% |
| 2 | Home insurance | 1 | 1 | 0 | 0 | 100% |
Recent decisions
| Reference | Date | Firm | Product | Outcome |
|---|---|---|---|---|
| DRN-6334875 | 2026-05-06T00:00:00+00:00 | BROWN & BROWN INSURANCE BROKERS (UK) LIMITED | motor trade insurance | Not upheld |
| DRN-5895737 | 2026-01-12T00:00:00+00:00 | BROWN & BROWN INSURANCE BROKERS (UK) LIMITED | insurance | Not upheld |
| DRN-5655686 | 2025-06-30T00:00:00+00:00 | BROWN & BROWN INSURANCE BROKERS (UK) LIMITED | home insurance | Upheld |
| DRN-5185846 | 2024-12-19T00:00:00+00:00 | BROWN & BROWN INSURANCE BROKERS (UK) LIMITED | commercial insurance (public liability and contractors combined) | Not upheld |