Veste

Brooklin Claims Consultants Ltd: Ombudsman complaint record

8 published Financial Ombudsman decisions. 75% of them went the complainant's way.

At a glance

Decisions published8
Upheld6
Partially upheld0
Not upheld2
Uphold rate75%
Last 30 days1
Last 12 months2
First decision2018-12-28T00:00:00+00:00
Most recent2026-06-04T00:00:00+00:00

Most common claim types

#NameComplaintsUpheldPartially upheldNot upheldUphold rate
1Home insurance claim disputes4400100%
2Service failures generally2200100%
3Account administration errors10010%

See every claim type

Products complained about

#NameComplaintsUpheldPartially upheldNot upheldUphold rate
1Home insurance540180%
2Other regulated product320167%

See every product

Recent decisions

ReferenceDateFirmProductOutcome
DRN-63654152026-06-04T00:00:00+00:00Brooklin Claims Consultants Ltdinsurance - home insurance claim assistanceNot upheld
DRN-59551592025-12-16T00:00:00+00:00Brooklin Claims Consultants LtdinsuranceNot upheld
DRN-54817402025-05-07T00:00:00+00:00Brooklin Claims Consultants Ltdhome insuranceUpheld
DRN-53187062025-03-31T00:00:00+00:00Brooklin Claims Consultants Ltdinsurance - buildings and contentsUpheld
DRN-43994532023-10-19T00:00:00+00:00Brooklin Claims Consultants Ltdinsurance - buildingsUpheld
DRN-32489762022-01-12T00:00:00+00:00Brooklin Claims Consultants Ltdinsurance - home insurance claim (loss assessment service)Upheld
DRN-29724752021-08-12T00:00:00+00:00Brooklin Claims Consultants Ltdinsurance claim handlingUpheld
DRN-02349422018-12-28T00:00:00+00:00Brooklin Claims Consultants Ltdinsurance claims managementUpheld