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British Friendly Society Limited: Ombudsman complaint record

25 published Financial Ombudsman decisions. 16% of them went the complainant's way.

At a glance

Decisions published25
Upheld3
Partially upheld2
Not upheld20
Uphold rate16%
Last 30 days0
Last 12 months5
First decision2015-02-02T00:00:00+00:00
Most recent2026-04-09T00:00:00+00:00

Most common claim types

#NameComplaintsUpheldPartially upheldNot upheldUphold rate
1Travel / life insurance claim disputes17311321%
2Home insurance claim disputes401312%
3Service failures generally20020%
4Motor insurance, claim handling10010%

See every claim type

Products complained about

#NameComplaintsUpheldPartially upheldNot upheldUphold rate
1Life / income protection25322016%

See every product

Recent decisions

ReferenceDateFirmProductOutcome
DRN-60038642026-04-09T00:00:00+00:00British Friendly Society Limitedinsurance - income protectionNot upheld
DRN-60765062026-03-17T00:00:00+00:00British Friendly Society Limitedincome protection insuranceNot upheld
DRN-60234912026-02-06T00:00:00+00:00British Friendly Society Limitedincome protection insuranceNot upheld
DRN-59574062025-11-19T00:00:00+00:00British Friendly Society Limitedincome protection insuranceNot upheld
DRN-54985812025-07-31T00:00:00+00:00British Friendly Society Limitedincome protection insuranceNot upheld
DRN-52394742025-02-24T00:00:00+00:00British Friendly Society Limitedincome protection insuranceNot upheld
DRN-45832482024-02-12T00:00:00+00:00British Friendly Society Limitedinsurance — income protectionNot upheld
DRN-43970732023-10-18T00:00:00+00:00British Friendly Society Limitedinsurance — income protection policyNot upheld