Veste

BPO Collections Limited: Ombudsman complaint record

5 published Financial Ombudsman decisions. 60% of them went the complainant's way.

At a glance

Decisions published5
Upheld3
Partially upheld0
Not upheld2
Uphold rate60%
Last 30 days1
Last 12 months1
First decision2017-11-16T00:00:00+00:00
Most recent2026-06-26T00:00:00+00:00

Most common claim types

#NameComplaintsUpheldPartially upheldNot upheldUphold rate
1Debt collection practices320167%
2Account administration errors1100100%
3Motor insurance, claim handling10010%

See every claim type

Products complained about

#NameComplaintsUpheldPartially upheldNot upheldUphold rate
1Other regulated product430175%
2Motor insurance10010%

See every product

Recent decisions

ReferenceDateFirmProductOutcome
DRN-64334772026-06-26T00:00:00+00:00BPO Collections Limiteddebt collectionUpheld
DRN-44476262023-11-23T00:00:00+00:00BPO Collections Limitedcredit agreementNot upheld
DRN-35172462022-06-07T00:00:00+00:00BPO Collections Limiteddebt collectionUpheld
DRN-29776182021-10-18T00:00:00+00:00BPO Collections Limiteddebt collection / debt administrationUpheld
DRN-53910272017-11-16T00:00:00+00:00BPO Collections Limitedcar insuranceNot upheld