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BMW Financial Services (GB) Limited trading as Alphera Financial Services: Ombudsman complaint record

31 published Financial Ombudsman decisions. 37% of them went the complainant's way.

At a glance

Decisions published31
Upheld10
Partially upheld3
Not upheld18
Uphold rate37%
Last 30 days13
Last 12 months31
First decision2026-04-09T00:00:00+00:00
Most recent2026-06-15T00:00:00+00:00

Most common claim types

No decisions in this period.

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Products complained about

#NameComplaintsUpheldPartially upheldNot upheldUphold rate
1Motor finance (PCP / HP)311031837%

See every product

Recent decisions

ReferenceDateFirmProductOutcome
DRN-64172702026-06-15T00:00:00+00:00BMW Financial Services (GB) Limited (trading as Alphera Financial Services)hire purchase agreementNot upheld
DRN-64174922026-06-12T00:00:00+00:00BMW Financial Services (GB) Limited trading as Alphera Financial Serviceshire purchase agreementUpheld
DRN-63436752026-06-11T00:00:00+00:00BMW Financial Services (GB) Limited trading as Alphera Financial Servicescar finance (personal contract purchase)Not upheld
DRN-62498232026-06-08T00:00:00+00:00BMW FINANCIAL SERVICES (GB) LIMITED trading as Alphera Financial Serviceshire purchase agreementPartially upheld
DRN-63545532026-06-02T00:00:00+00:00BMW Financial Services (GB) Limited trading as ALPHERA Financial Serviceshire purchase agreementUpheld
DRN-63044462026-06-02T00:00:00+00:00BMW FINANCIAL SERVICES (GB) LIMITED trading as ALPHERA Financial Servicescar finance (Personal Contract Purchase)Not upheld
DRN-63322382026-06-01T00:00:00+00:00BMW FINANCIAL SERVICES (GB) LIMITED trading as ALPHERA Financial Serviceshire purchase agreementNot upheld
DRN-63558872026-05-28T00:00:00+00:00BMW Financial Services (GB) Limited trading as Alphera Financial Serviceshire purchase agreement (car finance)Not upheld