AXA Insurance Plc: Ombudsman complaint record
12 published Financial Ombudsman decisions. 46% of them went the complainant's way.
At a glance
| Decisions published | 12 |
|---|---|
| Upheld | 5 |
| Partially upheld | 1 |
| Not upheld | 6 |
| Uphold rate | 46% |
| Last 30 days | 1 |
| Last 12 months | 3 |
| First decision | 2020-07-30T00:00:00+00:00 |
| Most recent | 2026-05-29T00:00:00+00:00 |
Most common claim types
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Home insurance claim disputes | 6 | 4 | 1 | 1 | 75% |
| 2 | Service failures generally | 2 | 1 | 0 | 1 | 50% |
| 3 | Motor insurance, claim handling | 1 | 0 | 0 | 1 | 0% |
| 4 | Motor insurance, total loss valuation | 1 | 0 | 0 | 1 | 0% |
Products complained about
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Home insurance | 6 | 3 | 1 | 2 | 58% |
| 2 | Motor insurance | 2 | 1 | 0 | 1 | 50% |
| 3 | Other regulated product | 2 | 1 | 0 | 1 | 50% |
Recent decisions
| Reference | Date | Firm | Product | Outcome |
|---|---|---|---|---|
| DRN-6352911 | 2026-05-29T00:00:00+00:00 | AXA Insurance Plc | buildings insurance | Not upheld |
| DRN-6097588 | 2026-05-06T00:00:00+00:00 | AXA Insurance Plc | buildings insurance | Not upheld |
| DRN-5755751 | 2025-08-14T00:00:00+00:00 | AXA Insurance Plc | buildings insurance | Upheld |
| DRN-4809106 | 2024-12-09T00:00:00+00:00 | AXA Insurance Plc | home insurance | Not upheld |
| DRN-5141691 | 2024-11-29T00:00:00+00:00 | AXA Insurance Plc | motor insurance | Not upheld |
| DRN-4691127 | 2024-10-08T00:00:00+00:00 | AXA Insurance Plc | commercial property insurance | Upheld |
| DRN-3394443 | 2022-05-20T00:00:00+00:00 | AXA Insurance Plc | commercial property insurance | Not upheld |
| DRN-3361549 | 2022-03-10T00:00:00+00:00 | AXA Insurance Plc | buildings insurance | Upheld |