Aviva UK Digital Limited: Ombudsman complaint record
8 published Financial Ombudsman decisions. 12% of them went the complainant's way.
At a glance
| Decisions published | 8 |
|---|---|
| Upheld | 1 |
| Partially upheld | 0 |
| Not upheld | 7 |
| Uphold rate | 12% |
| Last 30 days | 1 |
| Last 12 months | 4 |
| First decision | 2019-12-18T00:00:00+00:00 |
| Most recent | 2026-06-05T00:00:00+00:00 |
Most common claim types
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Other regulated complaint | 2 | 0 | 0 | 2 | 0% |
| 2 | Service failures generally | 2 | 0 | 0 | 2 | 0% |
| 3 | Complaints handling failures | 1 | 1 | 0 | 0 | 100% |
| 4 | Credit file / adverse marker disputes | 1 | 0 | 0 | 1 | 0% |
| 5 | Motor insurance, claim handling | 1 | 0 | 0 | 1 | 0% |
Products complained about
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Motor insurance | 6 | 1 | 0 | 5 | 17% |
| 2 | Home insurance | 2 | 0 | 0 | 2 | 0% |
Recent decisions
| Reference | Date | Firm | Product | Outcome |
|---|---|---|---|---|
| DRN-6192397 | 2026-06-05T00:00:00+00:00 | Aviva UK Digital Limited | motor insurance | Not upheld |
| DRN-5511603 | 2025-08-26T00:00:00+00:00 | Aviva UK Digital Limited | home emergency insurance | Not upheld |
| DRN-5498526 | 2025-08-07T00:00:00+00:00 | Aviva UK Digital Limited | home insurance | Not upheld |
| DRN-5557249 | 2025-07-14T00:00:00+00:00 | Aviva UK Digital Limited | motor insurance | Not upheld |
| DRN-2331817 | 2021-04-08T00:00:00+00:00 | Aviva UK Digital Limited | car insurance | Not upheld |
| DRN-2579918 | 2021-02-15T00:00:00+00:00 | Aviva UK Digital Limited | motor insurance | Not upheld |
| DRN-1841328 | 2020-08-17T00:00:00+00:00 | Aviva UK Digital Limited | motor insurance | Not upheld |
| DRN-3653992 | 2019-12-18T00:00:00+00:00 | Aviva UK Digital Limited | motor insurance | Upheld |