Aviva Protection UK Limited: Ombudsman complaint record
26 published Financial Ombudsman decisions. 14% of them went the complainant's way.
At a glance
| Decisions published | 26 |
|---|---|
| Upheld | 2 |
| Partially upheld | 3 |
| Not upheld | 21 |
| Uphold rate | 14% |
| Last 30 days | 0 |
| Last 12 months | 22 |
| First decision | 2025-02-28T00:00:00+00:00 |
| Most recent | 2026-05-14T00:00:00+00:00 |
Most common claim types
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Travel / life insurance claim disputes | 19 | 1 | 3 | 15 | 13% |
| 2 | Service failures generally | 2 | 0 | 0 | 2 | 0% |
| 3 | Account administration errors | 1 | 0 | 0 | 1 | 0% |
| 4 | Unknown / needs review | 1 | 1 | 0 | 0 | 100% |
| 5 | Other regulated complaint | 1 | 0 | 0 | 1 | 0% |
Products complained about
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Life / income protection | 26 | 2 | 3 | 21 | 14% |
Recent decisions
| Reference | Date | Firm | Product | Outcome |
|---|---|---|---|---|
| DRN-6335012 | 2026-05-14T00:00:00+00:00 | Aviva Protection UK Limited | insurance — income protection | Not upheld |
| DRN-6192301 | 2026-04-28T00:00:00+00:00 | Aviva Protection UK Limited | income protection insurance | Not upheld |
| DRN-5987032 | 2026-03-24T00:00:00+00:00 | Aviva Protection UK Limited | life assurance | Not upheld |
| DRN-5754599 | 2026-03-09T00:00:00+00:00 | Aviva Protection UK Limited | term life insurance | Not upheld |
| DRN-6152946 | 2026-03-08T00:00:00+00:00 | Aviva Protection UK Limited | insurance — group income protection | Not upheld |
| DRN-6193098 | 2026-03-06T00:00:00+00:00 | Aviva Protection UK Limited | life insurance | Not upheld |
| DRN-6182560 | 2026-03-04T00:00:00+00:00 | Aviva Protection UK Limited | life insurance | Not upheld |
| DRN-6138246 | 2026-02-19T00:00:00+00:00 | Aviva Protection UK Limited | life insurance | Not upheld |