All claim types for Atom Bank PLC
9 claim types appearing in Ombudsman decisions involving Atom Bank PLC.
All claim types for Atom Bank PLC
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Account administration errors | 9 | 1 | 0 | 8 | 11% |
| 2 | Service failures generally | 9 | 3 | 0 | 6 | 33% |
| 3 | Mortgage administration / arrears handling | 5 | 0 | 0 | 5 | 0% |
| 4 | ISA / savings administration | 2 | 0 | 0 | 2 | 0% |
| 5 | Fraud reimbursement (APP scams) | 2 | 0 | 0 | 2 | 0% |
| 6 | Mortgage advice complaints | 2 | 1 | 0 | 1 | 50% |
| 7 | Card / payment disputes | 1 | 0 | 0 | 1 | 0% |
| 8 | Debt collection practices | 1 | 0 | 0 | 1 | 0% |
| 9 | Account closure without notice | 1 | 0 | 0 | 1 | 0% |