Assetz SME Capital Limited: Ombudsman complaint record
54 published Financial Ombudsman decisions. 10% of them went the complainant's way.
At a glance
| Decisions published | 54 |
|---|---|
| Upheld | 5 |
| Partially upheld | 1 |
| Not upheld | 48 |
| Uphold rate | 10% |
| Last 30 days | 1 |
| Last 12 months | 9 |
| First decision | 2016-05-16T00:00:00+00:00 |
| Most recent | 2026-05-27T00:00:00+00:00 |
Most common claim types
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Account administration errors | 23 | 2 | 1 | 20 | 11% |
| 2 | Other regulated complaint | 11 | 1 | 0 | 10 | 9% |
| 3 | Investment mis-selling | 7 | 1 | 0 | 6 | 14% |
| 4 | ISA / savings administration | 4 | 0 | 0 | 4 | 0% |
| 5 | Debt collection practices | 2 | 0 | 0 | 2 | 0% |
| 6 | Service failures generally | 2 | 0 | 0 | 2 | 0% |
| 7 | Irresponsible lending | 1 | 0 | 0 | 1 | 0% |
| 8 | Mortgage administration / arrears handling | 1 | 0 | 0 | 1 | 0% |
| 9 | Goods and services under S75 | 1 | 0 | 0 | 1 | 0% |
Products complained about
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Investment | 50 | 4 | 1 | 45 | 9% |
| 2 | Other regulated product | 1 | 0 | 0 | 1 | 0% |
| 3 | Personal loan | 1 | 0 | 0 | 1 | 0% |
| 4 | Savings / ISA | 1 | 0 | 0 | 1 | 0% |
Recent decisions
| Reference | Date | Firm | Product | Outcome |
|---|---|---|---|---|
| DRN-6386143 | 2026-05-27T00:00:00+00:00 | Assetz SME Capital Limited | peer-to-peer lending account and Innovative Finance ISA (IFISA) | Not upheld |
| DRN-6225547 | 2026-03-23T00:00:00+00:00 | Assetz SME Capital Limited | peer-to-peer lending | Not upheld |
| DRN-6182861 | 2026-02-26T00:00:00+00:00 | Assetz SME Capital Limited | peer-to-peer lending / Innovative Finance ISA | Not upheld |
| DRN-5322687 | 2026-02-09T00:00:00+00:00 | Assetz SME Capital Limited | peer-to-peer lending / Innovative Finance ISA (IFISA) | Not upheld |
| DRN-5126183 | 2026-02-09T00:00:00+00:00 | Assetz SME Capital Limited | peer-to-peer lending (P2P) and Innovative Finance ISA | Not upheld |
| DRN-6122081 | 2026-02-09T00:00:00+00:00 | Assetz SME Capital Limited | Innovative Finance ISA (IFISA) / Peer-to-peer lending | Not upheld |
| DRN-5667524 | 2025-11-14T00:00:00+00:00 | Assetz SME Capital Limited | peer to peer lending platform | Upheld |
| DRN-5832615 | 2025-09-22T00:00:00+00:00 | Assetz SME Capital Limited | peer-to-peer crowdfunding / investment account | Partially upheld |