Veste

Arrow Global Massey Limited: Ombudsman complaint record

3 published Financial Ombudsman decisions. 83% of them went the complainant's way.

At a glance

Decisions published3
Upheld2
Partially upheld1
Not upheld0
Uphold rate83%
Last 30 days1
Last 12 months3
First decision2025-09-10T00:00:00+00:00
Most recent2026-06-25T00:00:00+00:00

Most common claim types

#NameComplaintsUpheldPartially upheldNot upheldUphold rate
1Credit file / adverse marker disputes1100100%
2Debt collection practices1100100%
3Service failures generally101050%

See every claim type

Products complained about

#NameComplaintsUpheldPartially upheldNot upheldUphold rate
1Other regulated product211075%
2Credit card1100100%

See every product

Recent decisions

ReferenceDateFirmProductOutcome
DRN-62517862026-06-25T00:00:00+00:00Arrow Global Massey Limitedconsumer creditUpheld
DRN-59213582026-03-10T00:00:00+00:00Arrow Global Massey Limitedfinance agreementPartially upheld
DRN-58053782025-09-10T00:00:00+00:00Arrow Global Massey Limitedcredit cardUpheld