Apple Retail UK Limited: Ombudsman complaint record
5 published Financial Ombudsman decisions. 10% of them went the complainant's way.
At a glance
| Decisions published | 5 |
|---|---|
| Upheld | 0 |
| Partially upheld | 1 |
| Not upheld | 4 |
| Uphold rate | 10% |
| Last 30 days | 1 |
| Last 12 months | 1 |
| First decision | 2018-10-30T00:00:00+00:00 |
| Most recent | 2026-06-04T00:00:00+00:00 |
Most common claim types
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Other regulated complaint | 2 | 0 | 0 | 2 | 0% |
| 2 | Unknown / needs review | 1 | 0 | 0 | 1 | 0% |
| 3 | PPI mis-selling | 1 | 0 | 0 | 1 | 0% |
Products complained about
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Other regulated product | 3 | 0 | 1 | 2 | 17% |
| 2 | GAP / warranty insurance | 1 | 0 | 0 | 1 | 0% |
| 3 | Personal loan | 1 | 0 | 0 | 1 | 0% |
Recent decisions
| Reference | Date | Firm | Product | Outcome |
|---|---|---|---|---|
| DRN-6246005 | 2026-06-04T00:00:00+00:00 | Apple Retail UK Limited | insurance | Partially upheld |
| DRN-4441434 | 2023-11-23T00:00:00+00:00 | Apple Retail UK Limited | insurance | Not upheld |
| DRN-3579522 | 2022-08-02T00:00:00+00:00 | Apple Retail UK Limited | mobile phone finance package with insurance | Not upheld |
| DRN-7209279 | 2019-12-18T00:00:00+00:00 | Apple Retail UK Limited | credit agreement and insurance (extended warranty) | Not upheld |
| DRN-0002489 | 2018-10-30T00:00:00+00:00 | Apple Retail UK Limited | finance agreement / personal loan | Not upheld |