Amazon Payments UK Limited: Ombudsman complaint record
47 published Financial Ombudsman decisions. 15% of them went the complainant's way.
At a glance
| Decisions published | 47 |
|---|---|
| Upheld | 5 |
| Partially upheld | 4 |
| Not upheld | 38 |
| Uphold rate | 15% |
| Last 30 days | 3 |
| Last 12 months | 32 |
| First decision | 2022-09-29T00:00:00+00:00 |
| Most recent | 2026-06-08T00:00:00+00:00 |
Most common claim types
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Account closure without notice | 33 | 4 | 1 | 28 | 14% |
| 2 | Account administration errors | 6 | 1 | 0 | 5 | 17% |
| 3 | Service failures generally | 2 | 0 | 1 | 1 | 25% |
Products complained about
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Other regulated product | 38 | 4 | 2 | 32 | 13% |
| 2 | Current account | 6 | 1 | 0 | 5 | 17% |
Recent decisions
| Reference | Date | Firm | Product | Outcome |
|---|---|---|---|---|
| DRN-5983135 | 2026-06-08T00:00:00+00:00 | Amazon Payments UK Limited | payment services | Not upheld |
| DRN-6229225 | 2026-06-05T00:00:00+00:00 | Amazon Payments UK Limited | payment services | Not upheld |
| DRN-6366741 | 2026-05-21T00:00:00+00:00 | Amazon Payments UK Limited | payment processing service | Partially upheld |
| DRN-6005410 | 2026-05-13T00:00:00+00:00 | Amazon Payments UK Limited | payment services | Not upheld |
| DRN-6147657 | 2026-04-22T00:00:00+00:00 | Amazon Payments UK Limited | payment account | Partially upheld |
| DRN-6097245 | 2026-04-07T00:00:00+00:00 | Amazon Payments UK Limited | payment services | Not upheld |
| DRN-5754841 | 2026-03-30T00:00:00+00:00 | Amazon Payments UK Limited | payment services | Not upheld |
| DRN-6109785 | 2026-03-23T00:00:00+00:00 | Amazon Payments UK Limited | payment services | Not upheld |