Alphabet (GB) Limited: Ombudsman complaint record
17 published Financial Ombudsman decisions. 18% of them went the complainant's way.
At a glance
| Decisions published | 17 |
|---|---|
| Upheld | 1 |
| Partially upheld | 4 |
| Not upheld | 12 |
| Uphold rate | 18% |
| Last 30 days | 0 |
| Last 12 months | 2 |
| First decision | 2016-04-18T00:00:00+00:00 |
| Most recent | 2026-05-05T00:00:00+00:00 |
Most common claim types
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | PCP / HP mis-selling | 5 | 0 | 0 | 5 | 0% |
| 2 | Goods and services under S75 | 5 | 0 | 2 | 3 | 20% |
| 3 | Service failures generally | 4 | 1 | 1 | 2 | 38% |
| 4 | Account administration errors | 2 | 0 | 1 | 1 | 25% |
Products complained about
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Motor finance (PCP / HP) | 13 | 1 | 3 | 9 | 19% |
| 2 | Other regulated product | 3 | 0 | 1 | 2 | 17% |
Recent decisions
| Reference | Date | Firm | Product | Outcome |
|---|---|---|---|---|
| DRN-6266172 | 2026-05-05T00:00:00+00:00 | ALPHABET (GB) LIMITED | car hire agreement | Not upheld |
| DRN-6185634 | 2026-03-03T00:00:00+00:00 | Alphabet (GB) Limited | personal contract hire agreement | Not upheld |
| DRN-6596072 | 2019-08-27T00:00:00+00:00 | Alphabet (GB) Limited | contract hire agreement | Not upheld |
| DRN-3119210 | 2019-03-01T00:00:00+00:00 | Alphabet (GB) Limited | vehicle lease agreement | Partially upheld |
| DRN-4876516 | 2018-12-11T00:00:00+00:00 | Alphabet (GB) Limited | car finance agreement | Not upheld |
| DRN-4469558 | 2018-03-20T00:00:00+00:00 | Alphabet (GB) Limited | vehicle hire agreement | Partially upheld |
| DRN-9258471 | 2017-12-12T00:00:00+00:00 | Alphabet (GB) Limited | vehicle hire agreement | Partially upheld |
| DRN-9027977 | 2017-10-20T00:00:00+00:00 | Alphabet (GB) Limited | car lease | Not upheld |