ALLICA BANK LIMITED: Ombudsman complaint record
10 published Financial Ombudsman decisions. 10% of them went the complainant's way.
At a glance
| Decisions published | 10 |
|---|---|
| Upheld | 0 |
| Partially upheld | 2 |
| Not upheld | 8 |
| Uphold rate | 10% |
| Last 30 days | 0 |
| Last 12 months | 4 |
| First decision | 2023-01-12T00:00:00+00:00 |
| Most recent | 2026-04-17T00:00:00+00:00 |
Most common claim types
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Mortgage administration / arrears handling | 3 | 0 | 0 | 3 | 0% |
| 2 | Account closure without notice | 2 | 0 | 0 | 2 | 0% |
| 3 | Fraud reimbursement (APP scams) | 1 | 0 | 1 | 0 | 50% |
| 4 | ISA / savings administration | 1 | 0 | 0 | 1 | 0% |
| 5 | Other regulated complaint | 1 | 0 | 0 | 1 | 0% |
| 6 | Service failures generally | 1 | 0 | 0 | 1 | 0% |
Products complained about
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Other regulated product | 6 | 0 | 1 | 5 | 8% |
| 2 | Savings / ISA | 2 | 0 | 0 | 2 | 0% |
| 3 | Mortgage | 1 | 0 | 0 | 1 | 0% |
Recent decisions
| Reference | Date | Firm | Product | Outcome |
|---|---|---|---|---|
| DRN-6122187 | 2026-04-17T00:00:00+00:00 | Allica Bank Limited | savings accounts (fixed term and easy access deposit) | Partially upheld |
| DRN-5915302 | 2026-03-19T00:00:00+00:00 | ALLICA BANK LIMITED | business debit card | Partially upheld |
| DRN-5773508 | 2025-12-23T00:00:00+00:00 | ALLICA BANK LIMITED | business current account | Not upheld |
| DRN-5721019 | 2025-10-06T00:00:00+00:00 | ALLICA BANK LIMITED | savings account | Not upheld |
| DRN-5278374 | 2025-03-26T00:00:00+00:00 | ALLICA BANK LIMITED | business current account | Not upheld |
| DRN-5414112 | 2025-03-25T00:00:00+00:00 | ALLICA BANK LIMITED | secured commercial loan | Not upheld |
| DRN-5118502 | 2024-11-21T00:00:00+00:00 | ALLICA BANK LIMITED | commercial mortgage/secured commercial loan | Not upheld |
| DRN-4537036 | 2024-09-03T00:00:00+00:00 | ALLICA BANK LIMITED | mortgage | Not upheld |