Allianz Global Corporate & Specialty SE: Ombudsman complaint record
23 published Financial Ombudsman decisions. 22% of them went the complainant's way.
At a glance
| Decisions published | 23 |
|---|---|
| Upheld | 4 |
| Partially upheld | 2 |
| Not upheld | 17 |
| Uphold rate | 22% |
| Last 30 days | 0 |
| Last 12 months | 5 |
| First decision | 2016-02-04T00:00:00+00:00 |
| Most recent | 2026-05-07T00:00:00+00:00 |
Most common claim types
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Home insurance claim disputes | 10 | 3 | 0 | 7 | 30% |
| 2 | Other regulated complaint | 3 | 0 | 0 | 3 | 0% |
| 3 | Motor insurance, claim handling | 3 | 0 | 1 | 2 | 17% |
| 4 | Travel / life insurance claim disputes | 3 | 0 | 0 | 3 | 0% |
| 5 | Unknown / needs review | 1 | 0 | 1 | 0 | 50% |
| 6 | GAP / warranty insurance mis-selling | 1 | 0 | 0 | 1 | 0% |
| 7 | Service failures generally | 1 | 0 | 0 | 1 | 0% |
Products complained about
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Other regulated product | 14 | 1 | 2 | 11 | 14% |
| 2 | Home insurance | 5 | 1 | 0 | 4 | 20% |
| 3 | GAP / warranty insurance | 3 | 1 | 0 | 2 | 33% |
Recent decisions
| Reference | Date | Firm | Product | Outcome |
|---|---|---|---|---|
| DRN-6334133 | 2026-05-07T00:00:00+00:00 | Allianz Global Corporate & Specialty SE | building warranty insurance | Upheld |
| DRN-6137022 | 2026-02-17T00:00:00+00:00 | Allianz Global Corporate & Specialty SE | business protection insurance | Partially upheld |
| DRN-5955008 | 2026-02-03T00:00:00+00:00 | Allianz Global Corporate & Specialty SE | insurance | Not upheld |
| DRN-6051732 | 2026-01-28T00:00:00+00:00 | Allianz Global Corporate & Specialty SE | commercial property insurance | Partially upheld |
| DRN-6095476 | 2026-01-26T00:00:00+00:00 | Allianz Global Corporate & Specialty SE | business protection insurance | Not upheld |
| DRN-4742226 | 2024-07-16T00:00:00+00:00 | Allianz Global Corporate & Specialty SE | building warranty | Not upheld |
| DRN-4385932 | 2023-11-23T00:00:00+00:00 | Allianz Global Corporate & Specialty SE | insurance | Not upheld |
| DRN-4092634 | 2023-06-27T00:00:00+00:00 | Allianz Global Corporate & Specialty SE | buildings warranty insurance | Upheld |