Veste

ACI-UK LIMITED: Ombudsman complaint record

26 published Financial Ombudsman decisions. 14% of them went the complainant's way.

At a glance

Decisions published26
Upheld3
Partially upheld1
Not upheld22
Uphold rate14%
Last 30 days1
Last 12 months17
First decision2022-07-27T00:00:00+00:00
Most recent2026-05-28T00:00:00+00:00

Most common claim types

#NameComplaintsUpheldPartially upheldNot upheldUphold rate
1Debt collection practices19201710%
2Credit file / adverse marker disputes411238%
3Account administration errors10010%
4Irresponsible lending10010%

See every claim type

Products complained about

#NameComplaintsUpheldPartially upheldNot upheldUphold rate
1Other regulated product16211316%
2Personal loan60060%
3Buy-now-pay-later1100100%
4Credit card10010%
5Payday / short-term credit10010%

See every product

Recent decisions

ReferenceDateFirmProductOutcome
DRN-62543212026-05-28T00:00:00+00:00ACI-UK LIMITEDdebt collection / debt purchaseNot upheld
DRN-59550012026-03-31T00:00:00+00:00ACI-UK LIMITEDdebt collection / debt servicingNot upheld
DRN-60341172026-03-09T00:00:00+00:00ACI-UK LIMITEDdebt collectionNot upheld
DRN-56331112026-03-04T00:00:00+00:00ACI-UK LIMITEDdebt collection / debt purchaseNot upheld
DRN-61213072026-02-24T00:00:00+00:00ACI-UK LIMITEDloanNot upheld
DRN-58797982025-12-09T00:00:00+00:00ACI-UK LIMITEDdebt collection / debt servicingNot upheld
DRN-57604922025-11-03T00:00:00+00:00ACI-UK LIMITEDdebt collection / debt purchasingUpheld
DRN-58623272025-10-17T00:00:00+00:00ACI-UK LIMITEDdebt collection / debt servicingNot upheld