Accelerant Insurance UK Limited: Ombudsman complaint record
17 published Financial Ombudsman decisions. 38% of them went the complainant's way.
At a glance
| Decisions published | 17 |
|---|---|
| Upheld | 6 |
| Partially upheld | 1 |
| Not upheld | 10 |
| Uphold rate | 38% |
| Last 30 days | 0 |
| Last 12 months | 9 |
| First decision | 2022-11-24T00:00:00+00:00 |
| Most recent | 2026-05-07T00:00:00+00:00 |
Most common claim types
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Home insurance claim disputes | 6 | 2 | 0 | 4 | 33% |
| 2 | Travel / life insurance claim disputes | 6 | 2 | 0 | 4 | 33% |
| 3 | Service failures generally | 2 | 1 | 0 | 1 | 50% |
| 4 | GAP / warranty insurance mis-selling | 1 | 0 | 0 | 1 | 0% |
Products complained about
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Other regulated product | 11 | 4 | 1 | 6 | 41% |
| 2 | Home insurance | 3 | 1 | 0 | 2 | 33% |
| 3 | GAP / warranty insurance | 1 | 0 | 0 | 1 | 0% |
| 4 | Travel insurance | 1 | 0 | 0 | 1 | 0% |
Recent decisions
| Reference | Date | Firm | Product | Outcome |
|---|---|---|---|---|
| DRN-6342063 | 2026-05-07T00:00:00+00:00 | Accelerant Insurance UK Limited | insurance | Partially upheld |
| DRN-5960238 | 2026-03-26T00:00:00+00:00 | Accelerant Insurance UK Limited | insurance | Not upheld |
| DRN-6244388 | 2026-03-25T00:00:00+00:00 | Accelerant Insurance UK Limited | buildings insurance | Upheld |
| DRN-5851478 | 2026-03-24T00:00:00+00:00 | Accelerant Insurance UK Limited | insurance - guarantee protection | Not upheld |
| DRN-6162937 | 2026-03-13T00:00:00+00:00 | Accelerant Insurance UK Limited | travel insurance | Not upheld |
| DRN-6187655 | 2026-02-27T00:00:00+00:00 | Accelerant Insurance UK Limited | commercial property insurance | Not upheld |
| DRN-5886454 | 2025-12-15T00:00:00+00:00 | Accelerant Insurance UK Limited | commercial property insurance | Not upheld |
| DRN-5603953 | 2025-09-08T00:00:00+00:00 | Accelerant Insurance UK Limited | insurance | Not upheld |