247 Money Group Limited: Ombudsman complaint record

42 published Financial Ombudsman decisions. 36% of them went the complainant's way.

At a glance

Decisions published	42
Upheld	15
Partially upheld	0
Not upheld	27
Uphold rate	36%
Last 30 days	0
Last 12 months	13
First decision	2020-08-24T00:00:00+00:00
Most recent	2026-05-15T00:00:00+00:00

Most common claim types

#	Name	Complaints	Upheld	Partially upheld	Not upheld	Uphold rate
1	Goods and services under S75	21	10	0	11	48%
2	Irresponsible lending	15	5	0	10	33%
3	Account administration errors	1	0	0	1	0%
4	Motor insurance, claim handling	1	0	0	1	0%
5	PCP / HP mis-selling	1	0	0	1	0%
6	Service failures generally	1	0	0	1	0%

See every claim type

Products complained about

#	Name	Complaints	Upheld	Partially upheld	Not upheld	Uphold rate
1	Motor finance (PCP / HP)	42	15	0	27	36%

See every product

Recent decisions

Reference	Date	Firm	Product	Outcome
DRN-6338825	2026-05-15T00:00:00+00:00	247 Money Group Limited	hire-purchase agreement	Not upheld
DRN-6232362	2026-04-13T00:00:00+00:00	247 Money Group Limited	hire-purchase agreement	Not upheld
DRN-6135539	2026-03-26T00:00:00+00:00	247 Money Group Limited	hire purchase agreement (car finance)	Not upheld
DRN-6248674	2026-03-25T00:00:00+00:00	247 Money Group Limited	car finance (Higher Purchase Agreement)	Not upheld
DRN-5928131	2026-03-10T00:00:00+00:00	247 Money Group Limited	hire purchase agreement	Not upheld
DRN-6142951	2026-02-13T00:00:00+00:00	247 Money Group Limited	vehicle finance agreement	Not upheld
DRN-5968783	2026-01-14T00:00:00+00:00	247 Money Group Limited	hire purchase agreement	Not upheld
DRN-5742465	2025-12-08T00:00:00+00:00	247 Money Group Limited	hire purchase agreement	Upheld