Not upheld: irresponsible lending - guarantor affordability assessment complaint against Match the Cash Limited trading as www.guarantorloan.co.uk

Decision detail

Summary

Miss S complained that MTC acted irresponsibly by accepting her as guarantor for a loan in November 2025, which was a refinance of a previous loan she had guaranteed in May 2025. MTC conducted affordability checks including income verification through bank statements, expenditure analysis, and credit file review. The ombudsman found these checks were proportionate to the circumstances and their results reasonably demonstrated Miss S could afford the five-year repayment commitment in a sustainable manner. The complaint was not upheld and no remedy was awarded.

The Ombudsman's reasoning

The ombudsman found that MTC's affordability checks were proportionate given the significant five-year commitment and the need to verify detailed financial information. The checks included income verification, expenditure analysis, and credit file review. The results of these checks showed Miss S had sufficient disposable income with a buffer for emergencies and no history of financial difficulties. The ombudsman concluded that the checks were appropriate and the results did not warrant declining the application or undertaking further enquiries.

How this compares

Source

Read the original decision on the Financial Ombudsman Service website