Not upheld: Fraud reimbursement (APP scams) complaint against Revolut Ltd

Decision detail

Summary

Mr P complained to Revolut after losing £32,880 across six payments in July and August 2025 to what he believed was a cryptocurrency investment scam that began as a task-based job opportunity. He had also independently moved £7,800 to cryptocurrency prior to the scam. Revolut rejected his complaint, and the FOS upheld that decision. The ombudsman found insufficient evidence to link the Revolut payments to the alleged scam, as the cryptocurrency wallet statement showed initial funds were transferred before the alleged scammer contact, and Mr P's supporting messages occurred after the payments were made and did not confirm the scam details.

The Ombudsman's reasoning

The ombudsman could not establish a clear causal link between the payments made from Revolut and the alleged scam. The cryptocurrency wallet statement showed that initial funds were transferred out before the alleged scammer contact date. The messages Mr P provided occurred after the payments were made and did not confirm what was happening at the time of the transactions. Without evidence of what the actual losses were or how the scam directly linked to the Revolut payments, the ombudsman could not require Revolut to refund from its own funds.

How this compares

Source

Read the original decision on the Financial Ombudsman Service website