Not upheld: Credit file / adverse marker disputes complaint against Revolut Ltd

Decision detail

Summary

Mr A complained that Revolut improperly lodged a CIFAS fraud marker against him. Revolut received notification that a £200 payment to Mr A's account originated from a property rental scam victim. Mr A claimed he was helping a friend receive funds, but transaction records showed he received nine payments from different individuals within one week, all transferred to the same recipient. Mr A's testimony changed multiple times during the complaint process. The ombudsman found Revolut had reasonable grounds and clear evidence that Mr A was involved in processing fraudulent funds, and therefore properly lodged the CIFAS marker in accordance with regulatory requirements.

The Ombudsman's reasoning

The ombudsman applied the CIFAS marker requirements: reasonable grounds to believe fraud was committed and clear, relevant, rigorous evidence of the account holder's involvement. The pattern of nine payments from different individuals within one week, all transferred to a single recipient, combined with Mr A's changing testimony and the origination of funds from a fraud victim, provided clear evidence beyond mere suspicion. The ombudsman found Mr A's story inconsistent and implausible, and concluded he was likely aware fraudulent funds were being processed through his account and may have retained some funds himself.

How this compares

Source

Read the original decision on the Financial Ombudsman Service website