Not upheld: fraud claim - cryptocurrency investment scam complaint against Bank of Scotland plc
Financial Ombudsman decision DRN-6285844 of 2026-05-15T00:00:00+00:00. fraud claim - cryptocurrency investment scam complaint against Bank of Scotland plc. Outcome: Not upheld.
Decision detail
| Reference | DRN-6285844 |
|---|---|
| Decision date | 2026-05-15T00:00:00+00:00 |
| Firm | Bank of Scotland plc |
| Product | current account |
| Claim type | fraud claim - cryptocurrency investment scam |
| Outcome | Not upheld |
| Remedy | None. The complaint was not upheld. |
Summary
Mr O complained that Bank of Scotland plc failed to reimburse £44,312 he claimed to have lost to a cryptocurrency investment scam. BoS declined the fraud claim and reimbursement request. The ombudsman reviewed the case and found no persuasive corroborative evidence that Mr O had lost the disputed payments to a scam. Consequently, the ombudsman did not uphold the complaint and upheld BoS's decision to decline reimbursement.
The Ombudsman's reasoning
The ombudsman found no persuasive corroborative evidence that Mr O had lost the disputed payments to a scam. Without such evidence, it was not fair or reasonable to direct BoS to refund the claimed amount.
How this compares
| Group | Decisions | Uphold rate |
|---|---|---|
| Bank of Scotland plc, all decisions | 27,170 | 11% |
Source
Read the original decision on the Financial Ombudsman Service website