Not upheld: irresponsible lending complaint against Vanquis Bank Limited
Financial Ombudsman decision DRN-6272528 of 2026-04-29T00:00:00+00:00. irresponsible lending complaint against Vanquis Bank Limited. Outcome: Not upheld.
Decision detail
| Reference | DRN-6272528 |
|---|---|
| Decision date | 2026-04-29T00:00:00+00:00 |
| Firm | Vanquis Bank Limited |
| Product | credit card |
| Claim type | irresponsible lending |
| Outcome | Not upheld |
| Remedy | None. The ombudsman is not asking Vanquis to do anything to put things right. |
Summary
Miss M complained that Vanquis Bank Limited irresponsibly provided her with a £3,000 credit card in 2025. Vanquis had verified Miss M's net monthly income at £2,115 and identified existing unsecured debts of approximately £25,000 with no adverse credit markers. The ombudsman reviewed Vanquis's affordability calculations, which estimated monthly debt repayments of £671 and essential living costs of £500, leaving sufficient disposable income. The ombudsman found the checks were reasonable and proportionate, and upheld Vanquis's lending decision, declining to uphold the complaint.
The Ombudsman's reasoning
The ombudsman found that Vanquis conducted reasonable and proportionate checks before providing the credit. The firm used verified figures where available and reasonably calculated figures where they were not. Based on the information gathered, there was nothing to suggest Miss M was likely to be unable to sustainably repay the credit. The ombudsman reviewed the affordability assessment and confirmed Vanquis took a reasonable approach. No unfairness was identified under section 140A of the Consumer Credit Act 1974.
How this compares
| Group | Decisions | Uphold rate |
|---|---|---|
| Vanquis Bank Limited, all decisions | 1,444 | 20% |
Source
Read the original decision on the Financial Ombudsman Service website