Not upheld: fraud reimbursement claim complaint against Nationwide Building Society
Financial Ombudsman decision DRN-6249611 of 2026-04-23T00:00:00+00:00. fraud reimbursement claim complaint against Nationwide Building Society. Outcome: Not upheld.
Decision detail
| Reference | DRN-6249611 |
|---|---|
| Decision date | 2026-04-23T00:00:00+00:00 |
| Firm | Nationwide Building Society |
| Product | current account |
| Claim type | fraud reimbursement claim |
| Outcome | Not upheld |
| Remedy | No remedy ordered. The complaint was not upheld. |
Summary
Mr B complained that Nationwide Building Society failed to reimburse £100 he claimed to have lost to a purchase scam on 29 December 2021. Nationwide declined the fraud claim, and the ombudsman's investigator did not uphold the complaint. The ombudsman's final decision upheld Nationwide's position, finding no persuasive corroborative evidence to support Mr B's claim that he was a victim of a scam or suffered financial loss due to fraud, and therefore did not direct reimbursement.
The Ombudsman's reasoning
The ombudsman found no persuasive corroborative evidence that Mr B had been the victim of a scam or suffered financial loss as a consequence of fraud. Without such evidence, it was not fair or reasonable to direct Nationwide to refund the claimed amount.
How this compares
| Group | Decisions | Uphold rate |
|---|---|---|
| Nationwide Building Society, all decisions | 13,232 | 21% |
Source
Read the original decision on the Financial Ombudsman Service website