Not upheld: irresponsible lending complaint against Oakbrook Finance Limited
Financial Ombudsman decision DRN-6236183 of 2026-05-15T00:00:00+00:00. irresponsible lending complaint against Oakbrook Finance Limited. Outcome: Not upheld.
Decision detail
| Reference | DRN-6236183 |
|---|---|
| Decision date | 2026-05-15T00:00:00+00:00 |
| Firm | Oakbrook Finance Limited |
| Product | loan |
| Claim type | irresponsible lending |
| Outcome | Not upheld |
| Remedy | None - complaint not upheld |
Summary
Miss O complained that Oakbrook Finance Limited irresponsibly provided her with a £4,000 loan over 24 months in September 2025. Oakbrook conducted checks including Current Account Turn Over validation, credit reference agency data, and application information, which showed Miss O had a 4% debt to income ratio, existing commitments of £42 per month, and no adverse credit history. The ombudsman found the checks were reasonable and proportionate, and there was nothing to suggest Miss O would be unable to sustainably repay the loan. The complaint was not upheld.
The Ombudsman's reasoning
The ombudsman found that Oakbrook's pre-lending checks were reasonable and proportionate for the loan amount offered. The checks revealed a low debt to income ratio of 4%, no adverse credit history, and validated income. There was nothing in the information gathered that suggested Miss O would be unable to sustainably repay the loan, and no requirement for Oakbrook to request further evidence such as bank statements.
How this compares
| Group | Decisions | Uphold rate |
|---|---|---|
| Oakbrook Finance Limited, all decisions | 364 | 13% |
Source
Read the original decision on the Financial Ombudsman Service website